![]() ![]() WhatsApp Chatbots are most effective in time-sensitive customer interactions, like conflict-resolution and lead qualification. Medical TPA provider MediBuddy moved from a 250+ customer support team to just 20 service representatives – and their customers rated their satisfaction (over 85%) after chats on par with responses from human agents in just two months of using WhatsApp chatbot. Just as emails made for faster response rates and better query closure rates than postcards, a well-designed chatbot can boost customer satisfaction beyond existing systems. Like all successful automation efforts, customer service chatbots can reduce costs, but the improvements they make in customer experience are far more impactful.Īt the e-commerce fashion store Nykaa, chatbots were able to automate over 1.6 million conversations, allowing 99.7% of all conversations to be tended to in 30 seconds. WhatsApp Chatbots are great at two customer interaction roles – lead generation and customer support automation. Once identified, the chatbot responds with an appropriate script meant to solve the customers’ problem. We’ll focus on the latter for now.Ī WhatsApp bot scans a customer’s request, combines that request with any tertiary information given to them (such as past orders, location, etc) and then assigns the request an intent – which is defined as what the customer is trying to accomplish. What are chatbots? Why should you build a chatbot?Ĭhatbots are a broad category of software that ranges from Google Home’s to automated text chats that you (usually) find at the bottom of websites across the internet. Where can I build Chatbots for WhatsApp?. ![]()
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